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Troubleshooting

  • A&E Crime Central videos won't play. What should I do?
  • I’m having trouble signing in to A&E Crime Central. What should I do?
  • Why does my video get blurry or pixelated sometimes?
  • Why does my video freeze up from time to time?
  • How can I contact A&E Crime Central's Customer Support team?
  • I cannot cast at all from the app to my television and/or the Chromecast icon is missing.
  • The Chromecast player controls aren’t working on my device.
  • I’m having trouble with Chromecast and I can't find the help I need here.
  • I'm having trouble with my activation code. What should I do?
  • I lost, cannot find or never set up my Roku pin.
  • I downloaded a video to watch, but now I don’t see it in ‘My Videos.’ Where did it go?
  • I am having trouble with a download. What can I do to fix it?
  • There's an exclamation point in red on my ‘My Videos’ tab. What does it mean?
  • What does ‘Always use the downloaded version when playing video’ mean?
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