Troubleshooting
- When I open A&E Crime Central on my Roku, it asks me to start a free trial. I'm already subscribed but there’s no place to sign in.
- Why am I seeing an error in the A&E Crime Central app that screen mirroring is not supported?
- A&E Crime Central videos won't play. What should I do?
- I’m having trouble signing in to A&E Crime Central. What should I do?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- How can I contact A&E Crime Central's Customer Support team?
- I cannot cast at all from the app to my television and/or the Chromecast icon is missing.
- How do I disable ads in the app, or why am I still seeing ads after my subscription purchase?
- The Chromecast player controls aren’t working on my device.
- I’m having trouble with Chromecast and I can't find the help I need here.
- I'm having trouble with my activation code. What should I do?
- I lost, cannot find or never set up my Roku pin.
- I downloaded a video to watch, but now I don’t see it in ‘My Videos.’ Where did it go?
- I am having trouble with a download. What can I do to fix it?
- There's an exclamation point in red on my ‘My Videos’ tab. What does it mean?
- What does ‘Always use the downloaded version when playing video’ mean?